Terms of service

Welcome to Raiina. These Terms of Service (“Terms”) govern your use of our website https://raiina.shop and all services provided through it.

By accessing or purchasing from our store, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree, please do not use this website.

1. Eligibility and Account Responsibility

By using this website, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into a binding contract

  • The information you provide is accurate and complete

You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

2. Product Information

We aim to display product details, descriptions, and prices as accurately as possible.

Please note:

  • Product colors may vary slightly due to screen differences

  • Availability is subject to stock

  • We reserve the right to modify, update, or discontinue products at any time without prior notice

3. Orders and Acceptance

Placing an order means you are making an offer to purchase.

We reserve the right to:

  • Accept or reject any order

  • Cancel orders suspected of fraud

  • Cancel orders due to pricing or stock errors

An order is considered confirmed only after successful payment (except COD orders).

Once dispatched, orders cannot be cancelled.

Returns and refunds are governed by our Return & Refund Policy.

4. Pricing and Payments

  • All prices are listed in INR (Indian Rupees)

  • Prices may change without prior notice

  • We accept Card, UPI, Net Banking, and Cash on Delivery

By placing an order, you confirm that:

  • Payment details provided are correct

  • You are authorized to use the selected payment method

5. Shipping and Delivery

Delivery timelines provided on the website are estimates.

We are not responsible for delays caused by:

  • Courier partners

  • Natural events

  • Government restrictions

  • Incorrect address provided by customer

Risk of loss passes to you once the order is handed over to the courier partner.

6. Intellectual Property

All content on this website, including:

  • Text

  • Images

  • Graphics

  • Logos

  • Product designs

is the property of Raiina and protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without written permission.

7. Third-Party Services

Our store is powered by Shopify.

While Shopify provides the e-commerce platform, all sales and transactions are between you and Raiina.

We are not responsible for third-party websites linked on our store. Accessing such links is at your own discretion.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to hack, damage, or disrupt the website

  • Submit false or misleading information

  • Engage in abusive or harmful behavior

Violation may result in termination of access without notice.

9. Feedback and Reviews

By submitting reviews, feedback, or suggestions, you grant Raiina the right to use, publish, or display such content for marketing or operational purposes.

You confirm that:

  • The content is truthful

  • You have the right to share it

  • It does not violate any law or third-party rights

10. Disclaimer

All products and services are provided on an “as available” basis.

We do not guarantee:

  • Continuous website availability

  • Error-free operation

  • That the website will always meet your expectations

11. Limitation of Liability

Raiina shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits

  • Data loss

  • Business interruption

arising from the use of our website or products, to the extent permitted by Indian law.

12. Indemnification

You agree to indemnify and hold Raiina harmless from any claims, losses, or liabilities arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Violation of applicable laws

13. Termination

We reserve the right to suspend or terminate your access to the website at our discretion if these Terms are violated.

Certain obligations such as intellectual property rights and liability limitations will survive termination.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the courts located in Haryana, India.

15. Changes to Terms

We may update these Terms at any time.

Updated Terms will be posted on this page. Continued use of the website indicates acceptance of the revised Terms.

16. Contact Information

Raiina
Village Shahpur Begu, Ravidas Mandir Gali
Near Hanuman Mandir
Sirsa, Haryana – 125055
India

Email: spprtraiina@gmail.com
Phone: +91 9813905551