Privacy policy

This Privacy Policy describes how Raiina (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://raiina.shop (the “Site”).

Raiina is a sole proprietorship based in India.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

Payment Information

  • UPI details

  • Card details

  • Net banking details

  • Cash on Delivery information

(All online payments are processed securely through trusted third-party payment gateways. We do not store your complete card details.)

Order Information

  • Products purchased

  • Order value

  • Delivery status

  • Returns and refund details

Device & Technical Information

  • IP address

  • Browser type

  • Time zone

  • Cookies

  • Pages visited and time spent on site

Marketing Preferences

  • Email subscription status

  • Interaction with promotional messages

We collect this information directly from you when you place an order, subscribe to updates, or browse our website.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Confirm payments and send order updates

  • Provide customer support

  • Handle returns and refunds

  • Improve website performance and user experience

  • Send marketing messages (only if you have opted in)

  • Prevent fraud and unauthorized transactions

  • Comply with Indian tax and legal requirements

3. Sharing of Information

We share your information only when necessary and only with trusted service providers, including:

  • Shopify (our e-commerce platform provider)

  • Payment gateway partners for secure payment processing

  • Courier partners for order delivery

  • Email and analytics service providers

  • Government or legal authorities when required by Indian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage and Retention

Your data is stored securely through Shopify’s infrastructure and related service providers.

We retain your information only for as long as required for:

  • Order fulfillment

  • Customer support

  • Accounting and tax records

  • Fraud prevention

  • Legal compliance

After this period, data is securely deleted or anonymized.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable checkout functionality

  • Remember your preferences

  • Analyze website traffic

  • Show relevant advertisements

You can disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Your Rights (For Indian Customers)

Under applicable Indian data protection laws, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Withdraw consent for marketing communication

  • Request deletion of your personal data (subject to legal obligations)

To exercise these rights, contact us at:
Email: spprtraiina@gmail.com
Phone: +91 9813905551

We will respond within a reasonable time frame.

7. Data Security

We take reasonable technical and organizational measures to protect your information, including:

  • Secure SSL encryption

  • Restricted access to sensitive data

  • Secure payment gateway processing

While we take strong precautions, no online system can guarantee complete security.

8. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If such data is identified, it will be removed promptly.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will be posted on this page with a revised effective date.

We encourage you to review this page periodically.

10. Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact:

Raiina
Village Shahpur Begu, Ravidas Mandir Gali,
Near Hanuman Mandir, Sirsa, Haryana – 125055
India

Email: spprtraiina@gmail.com
Phone: +91 9813905551